Delivery / Returns + Terms & Conditions
We aim to process your order by the end of the next working day, occasionally during busy periods this may take an extra day. Our working days are Monday to Friday excluding bank holidays.
Please be aware that during busier times such as sales, pre-Christmas period (October - December), special launches etc our processing times can vary and may be 2-3 weeks. We always endeavour to get your order on its way as soon as we can and will work overtime to do so when possible. We thank you for your understanding. For urgent items please never hesitate to contact us.
Shipping Rates -
Packages over 2kg will be packed in multiple boxes
UK, Jersey and Guernsey, Isle of Man
Free delivery for orders over £35 - select Royal Mail 2nd Class (UK only)
PLEASE TELEPHONE US BEFORE ORDERING SPECIAL DELIVERY:
USA Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:
Up to 500g - £11.50
Up to 1kg - £14.00
Up to 1.5kg - £16.00
Up to 2kg - £18.50
Up to 3kg - £39.00
Canada Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times: Free delivery for orders over £100
Up to 500g - £11.50
Up to 1kg - £14.00
Up to 1.5kg - £16.50
Up to 2kg - £19.00
Up to 3kg - £38.50
Europe (all countries) - Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:
Up to 500g - £11.00
Up to 1kg - £13.00
Up to 1.5kg - £15.00
Up to 2kg - £17.00
Up to 3kg - £31.25
Australia Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:
Up to 500g - £13.50
Up to 1kg - £16.00
Up to 1.5kg - £19.00
Up to 2kg - £21.50
Up to 3kg - £45.50
OTHER INTERNATIONAL COUNTRIES:
Delivery aim up to 1 week but can take up to 4 weeks at busy times.
Collection in person from our Gloucestershire workshop:
- At checkout, in the NOTES BOX please write that you wish to collect your order.
- You will need to pay postage and we will then manually refund the postage costs to you.
- Include your telephone number so that we can contact you when your order is ready.
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.
Items Not Received
We want you to receive your parcel!
If you have not received your order a few days after the delivery times shown above please see the list below (as most parcels are found in these ways), then contact us via email email@example.com, or by phone on 01453 839454.
- Check the tracking link on your order for more info - UK untracked orders only update when delivery is attempted (unless you have selected the fully tracked service).
- Check the address on your order is correct.
- Members of your household may have seen / received the parcel (sometimes they are received and forgotten).
- Check if neighbours may have taken the parcel in, or your postman's usual hiding spots, usually a card is left but sometimes this is misplaced.
- During busy times (sales, christmas, pandemics (!) ) it may take a little longer to receive your parcel, please bear with us. We usually send out an email when parcels have been posted, to keep you in the loop.
- We may require you to check with the local post sorting office.
- If your parcel is lost we will offer a replacement, or a refund if the items are no longer required.
- Unless your article has been sent out as a special delivery we reserve the right to deem the parcel as lost only after 28 days of the day of postage.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty please contact us (Monday to Friday 9.30am to 5pm, except during holidays) on 01453 839454 or by email at firstname.lastname@example.org so we can arrange a replacement, exchange, or refund for you.
If you wish to return an item we need to receive it back to the address as below within twenty eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our shop please ensure you package your return to prevent any damage to the items or packages.
Returns to: The Makerss, Unit 17A Nailsworth Mills Estate, Avening Road, Nailsworth, Gloucestershire, GL6 0BS
With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the twenty eight day time frame or is in a non re-saleable condition a credit note will be issued at the discretion of The Makerss.
If you wish to cancel your order and return it to us, under the Consumer Contracts Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01453 839454 or via email at email@example.com. You will then need to return the whole order to us, at your own expense, if you have already received it. The original purchase price plus original postage will be refunded, we aim to process returns within 5 working days of receipt.
Please ensure that you retain a proof of postage.
All return items need to be sent to: The Makerss, Unit 17A Nailsworth Mills Estate, Avening Road, Nailsworth, Gloucestershire, GL6 0BS
When ordering goods from The Makerss for delivery overseas, the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from The Makerss, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.