FAQ - Frequently Asked Questions

In this FAQ (scroll down):

  • How do I manage my Subscription box?
  • How do I use a discount code or gift voucher (gift card) code?
  • How do I spend my points?
  • Where is my order?
  • I missed some Makerss Boxes and want to complete my set, can I buy the old ones?


How do I manage my Subscription box?

Logging into your account at www.themakerss.co.uk

If you have already created an account yourself, click log in (on mobile - the person icon), and then go into your account, and then ‘Manage Subscription’.

If you have not created an account, click ‘Sign Up’ and do so using the email linked to your subscription. You will be sent an email to activate your account and need to click the link (this may go into a junk folder).

Update your address details

  • Log into your account as above and click Manage subscription
  • Click Address and billing information
  • Click Edit next to the information you would like to change
  • Enter the new details
  • Click Save changes

Update your card details

  • Log into your account as above and click Manage subscription
  • Click Payment information and then Edit
  • Enter your new details then click Save changes  

Skip a payment

  • Log into your account as above and click Manage subscription
  • Click Manage upcoming orders
  • Click Skip Order next to the month that you would like to skip
  • You can always click Resume Order if you change your mind

Change your payment date (MAKERSS BOX ONLY)

  • Log into your account as above and click Manage subscription
  • Click Change date (just under the name of your subscription)
  • Enter your new preferred date and click Save changes

 Cancel subscription  (if you want to skip—see above)

  • - Log into your account as above and click Manage subscription
  • - Click Cancel Subscription
  • - Select a feedback option then click Cancel subscription - the button will change and you will need to click Cancel subscription AGAIN to confirm.

 

How do I use a discount code or gift voucher (gift card) code?

  • If you have a voucher code for a free product (such as free wool, silk clay etc.) you must put that product into the basket for the voucher code to work, and then follow the steps below.
  • Add items to the cart as usual and then go to the cart page. Click the 'Go to checkout' button:

    If shopping on a laptop:
    Enter your code into the box that says 'Gift card or discount code' then click 'Apply'.



    If shopping on a mobile phone:
    Enter information, then choose shipping, then you will be taken to the 'Payment' page of the checkout process.  Here you will find the 'Gift card or discount code' box, just above where you will enter your payment details.

     
    Enter your code into this box, then press the arrow button to apply it.


 

  • If you are using a discount code, please note that only ONE code of this type can be used per order.

    If you have one or more gift card codes, you can use as many of these as you like in one order; simply enter each code one at a time using the steps given above.


Please note: discount codes cannot be used to purchase Subscriptions or Gift Vouchers.

We are sorry but we cannot spend your voucher codes for you

 

How do I spend my points?

Log into your account and click 'check rewards' at the bottom of the screen. (on Safari browsers you may not be able to see this box). Choose a reward and press redeem to receive your code (this comes by email). If it is for a particular item, you need to add the item into your basket first and then put the code into the 'Codes' box at checkout (on mobile press 'view order summary' to see the Codes box).

We are sorry but we cannot spend your voucher codes for you.

 

Where is my order?

We aim to post out by the next working day after your order, it may be slightly longer during busy periods, more often it is sooner. UK Royal Mail First class takes 1-2 working days, 2nd class (our standard free delivery - see delivery page for more details) takes 2-5 working days in most cases, it can also sometimes take a day or two longer during busy periods. You should have received a tracking number by email if you selected Royal Mail delivery and it was a parcel rather than a large letter. The tracking will update once they have attempted delivery / delivered your package.

 

I missed some Makerss Boxes and want to complete my set, can I buy the old ones?

The Makerss Boxes themselves are a one off item, however we do turn them into kits, PDF instructions and free tutorials. Here is a list:

2017

2018

2019 

  • January - Geodes
  • February - Toadstool Pincushion & Diorama
  • March - Chickens
  • April - Dragons & Dinosaurs
  • May - Kingfishers & Daisies
  • June - Tropical Ocean & Flamingoes
  • July - Teddy Bears Picnic
  • August - Squirrels & Leaves
  • September - Pumpkins & Ghosts
  • October - Curled Up Hedgehog
  • November - Donkey
  • December - Polar Bear

2020 

  • January - Highland Cow
  • February - Large Wire Hare
  • March - Fluffy Chicks with Reverse Needle
  • April - Large Curled Up Fox