Refund policy

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty please contact us (Monday to Friday 9.30am to 5pm, except during holidays) on 01453 839454 or by email at info@themakerss.co.uk so we can arrange a replacement, exchange, or refund for you.

If you wish to return an item we need to receive it back to the address as below within twenty eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our shop please ensure you package your return to prevent any damage to the items or packages. 

Returns to: The Makerss, George St, Nailsworth, GL6 0AG

With the exception of faulty and damaged goods we are not responsible for the return postage and advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the twenty eight day time frame or is in a non re-saleable condition a credit note will be issued at the discretion of The Makerss.

If you wish to cancel your order and return it to us, under the Consumer Contracts Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01453 839454 or via email at info@themakerss.co.uk. You will then need to return the whole order to us, at your own expense, if you have already received it. The original purchase price plus original postage will be refunded, we aim to process returns within 5 working days of receipt.

Returning items

Please ensure that you retain a proof of postage.

All return items need to be sent to: The Makerss, George St, Nailsworth, GL6 0AG

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@themakerss.co.uk.