Shipping policy

Processing Times

We aim to process your order within 3-5 working days (often sooner), occasionally during busy periods this may take longer. Our working days are Monday to Friday excluding bank holidays.

Please be aware that during busier times such as sales, pre-Christmas period (October - December), special launches etc our processing times can vary and may be 2-3 weeks. We always endeavour to get your order on its way as soon as we can and will work overtime to do so when possible. We thank you for your understanding. For urgent items please never hesitate to contact us. 

    Shipping Rates -

    Royal Mail

    Packages over 2kg will be packed in multiple boxes

    UK, Jersey and Guernsey, Isle of Man

    Free delivery for orders over £50 - select Royal Mail 2nd Class (UK only)

    Large Letter 24 :
    Up to 100g - £3.50
    Large Letter 48 :
    Up to 100g - £2.50

    Tracked 1st Class Parcel - (1-3 working days including processing time, may take longer during busy times):
    Up to 2kg - £9.15

    1st Class Parcel - (1-3 working days including processing time, may take longer during busy times):
    Up to 2kg - £8.80

    2nd Class Parcel - (2-6 working days including processing time, may take longer during busy times):
    Up to 1kg - £6.00
    Up to 2kg - £7.70

    Special Delivery - guaranteed by 1pm next day (not Saturdays)
    PLEASE TELEPHONE US BEFORE ORDERING SPECIAL DELIVERY:
    Up to 1kg - £12.00
    Up to 2kg - £16.00




    EUROPE, USA & Canada Delivery Costs: 


    USA Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:


    Free delivery for orders over £100 

    Up to 500g - £11.50
    Up to 1kg - £14.00
    Up to 1.5kg - £16.00
    Up to 2kg - £18.50

    Canada Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:                                    Free delivery for orders over £100

    Up to 500g - £11.50
    Up to 1kg - £14.00
    Up to 1.5kg - £16.50
    Up to 2kg - £19.00

    Europe (all countries) - Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:
    Up to 500g - £11.00
    Up to 1kg - £13.00
    Up to 1.5kg - £15.00
    Up to 2kg - £17.00

    Australia Tracked - Delivery aim up to 1 week but can take up to 4 weeks at busy times:
    Up to 500g - £13.50
    Up to 1kg - £16.00
    Up to 1.5kg - £19.00
    Up to 2kg - £21.50

     

    Customs Duty for Orders to the USA

    Please note that all orders shipped to the United States are subject to customs import duties, payable by the customer.

    Due to recent changes in U.S. import regulations, this duty must now be paid in advance before we can dispatch your parcel.

    Once you place your order, we will email you an invoice for the customs duty.
    Your order will be posted as soon as this payment has been received.

     


    OTHER INTERNATIONAL COUNTRIES:

    Delivery aim up to 1 week but can take up to 4 weeks at busy times.

    Tracked Prices: 


    Up to 0.5kg - £13.00Up to 1kg - £18.25Other prices available at checkoutIf your order needs to be split because of size / weight on rare occasions we may need to ask for additional funds to cover this, we will contact you if this is the case.

     

    Collection in person from our Gloucestershire workshop:

    • At checkout, in the NOTES BOX please write that you wish to collect your order.
    • You will need to pay postage and we will then manually refund the postage costs to you.
    • Include your telephone number so that we can contact you when your order is ready.

     

    Delivery

    Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel.

    Items Not Received

    We want you to receive your parcel! 

    If you have not received your order a few days after the delivery times shown above please see the list below (as most parcels are found in these ways), then contact us via email info@themakerss.co.uk, or by phone on 01453 839454.

    • Check the tracking link on your order for more info - UK untracked orders only update when delivery is attempted (unless you have selected the fully tracked service).
    • Check the address on your order is correct.
    • Members of your household may have seen / received the parcel (sometimes they are received and forgotten).
    • Check if neighbours may have taken the parcel in, or your postman's usual hiding spots, usually a card is left but sometimes this is misplaced.
    • During busy times (sales, christmas, pandemics (!) ) it may take a little longer to receive your parcel, please bear with us. We usually send out an email when parcels have been posted, to keep you in the loop.
    • We may require you to check with the local post sorting office.
    • If your parcel is lost we will offer a replacement, or a refund if the items are no longer required.
    • Unless your article has been sent out as a special delivery we reserve the right to deem the parcel as lost only after 28 days of the day of postage.

    Customs

    When ordering goods from The Makerss for delivery overseas, the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from The Makerss, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.