Privacy Policy

The Makerss Privacy Policy 

We will never sell your information. We will use your information to process orders, and to let you know about relevant information about us, our events, products etc. 

Our contact details

Name: The Makerss

Address: The Makerss, Unit 17a Nailsworth Mills Estate, Avening Road (near Garden Centre), Nailsworth, Gloucestershire, GL6 0BS

Phone Number: 01453 839454


Date notice completed: 05/07/2021

The type of personal information we collect

We currently collect and process the following information:

  • We collect Device Information using the following technologies:
    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we collect your data?

You directly provide The Makerss with most of the Personal Information we collect. We collect Personal Information and process Personal Information when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view or website via your browser’s cookies.

Our company may also receive your data indirectly from the following sources:

  • Analytics services from third parties.
  • Payment and shipping services.

What do we use your data for?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Process your order, manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Personalise your website experience and tailor offers to you that we think you would enjoy.
  • Show you targeted adverts or marketing communications we believe may be of interest you.

We may share this information with third parties to help us use your personal information as described above. This includes the following companies; Shopify, Google, Facebook & Pinterest. You can read more about their privacy sections here:

As mentioned above we may use your personal information provide you with targeted advertisements or marketing communications. You can opt out of targeted advertisements by using these links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

How long will we keep your information for?

We only keep your information for as long as we need it to provide our services to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it so that we can't identify you.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. Should a data breach occur we will notify you via email or via in-site notification within 7 business days.

 Lawful Information Processing

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request:

Address: The Makerss, Unit 17a Nailsworth Mills Estate, Avening Road (near Garden Centre), Nailsworth, Gloucestershire, GL6 0BS

Phone Number: 01453 839454


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:

We will be reviewing our policy periodically and updates will be shown below. If the update has a minimal impact on your personal information we will not highlight this and it will be held here. If the update will have a big impact on how we hold, store or process your information we will issue a formal update on our Privacy Notice.

First issue completed on 05/07/2021 by Hannah McCleery